For Used Engines and Transmissions:
For Years Up to 1990: 1-month replacement and return warranty.
From 1991-2000: 3-month replacement and return warranty.
From 2001-2024: 6-month replacement and return warranty.
Warranty Upgrades Only available for years from 2001-2024
12-month Warranty: Available at 15% of the order amount.
24-Month Warranty: Available at 25% of the order amount.
36-Month Warranty: Available at 35% of the order amount.
Warranty Coverage
Our company warranty covers only essential internal components, including blocks, heads, pistons, crankshafts, camshafts, and other key internal parts.
Note: Our warranty on other auto parts is valid for 30 days from the date of delivery.
Warranty Terms
Coverage:Our warranty applies only to blocks, heads, pistons, crankshafts, camshafts, and rockers. Additional parts like switches, sensors, cables, electronics, belts, hoses, water pumps, and gaskets are included for your convenience but are not covered under warranty!
No Appearance Guarantee:We guarantee the performance of our used engines, which may be up to 35 years old, but not their appearance. Inspect your parts upon delivery. For discrepancies, contact us at 1800-518-9776. Don't refuse shipments due to appearance. All engines are pre-tested. Contact us for help. Refusal will result in a 20% restocking fee plus shipping costs both ways.
Cancellation Fees:Cancel your order within 24 hours to avoid a 20% restocking fee. If the order has shipped, you will also incur 2-way shipping charges.
Returns and Replacements:We cover shipping costs for warranty-approved returns. If you deny a warranty replacement, it will be treated as an order cancellation, and you will incur a 20% restocking fee.
Compatibility:We use a VIN compatibility tool to ensure our engines fit your vehicle. If incorrect information is provided or an incorrect engine is ordered, you will pay two-way shipping costs and any price differences. Refusing a replacement will incur a 20% restocking fee.
Customer Support:For questions during the warranty period, contact us for prompt assistance. Keeping a faulty item beyond 30 days may void the warranty.
Non-Transferable:Our warranty is non-transferable.
Labor Exclusions:Our warranty covers parts only; labor charges are not included in any case unless additionally paid for or given in writing.
Non-Refundable Deposits:Deposits to hold parts or for special orders are non-refundable.
Exclusions from Warranty Liability:Used Engines Inc. will not be liable for any inconvenience, transportation costs, towing fees, downtime, or any direct, indirect, or consequential damages, including delays, resulting from any defect under this warranty.
Warranty will be Void if
Preinstallation Protocols Ignored:Failure to follow our preinstallation checks will invalidate your warranty.
Lack of Diagnostic Report:If an ASE-certified mechanic doesn’t provide a diagnostic report for the issue, the warranty is void.
30-day Damage Reporting Requirement:Any issues—like physical damage, functional failures, or incorrect merchandise—must be reported within 30 days of receipt. The warranty will be void if the merchandise isn’t installed within this period or no issues are reported.
Accidents or Misuse:Used engines or merchandise returned for 'return or replacement' due to accidents or misuse will void the warranty.
Unauthorized Repairs:If the used engine or merchandise is repaired or modified without our prior confirmation, the warranty is void.
Overheating or Lubrication Damage:Any overheating or insufficient lubrication damage will void the warranty.
Missing or Damaged Heat Tabs:Returns of used engines missing merchandise or melted heat tabs will not be covered under warranty.
Electrical/Electronic Issues:All electrical and electronic problems are excluded from warranty coverage.
Oil Leaks from Seals or Gaskets:The warranty does not cover oil leaks caused by failed seals or gaskets.
Condition of Merchandise:Modifying or returning merchandise in a condition different from how it was received will void the warranty.
Insufficient Troubleshooting Steps:If complete troubleshooting steps are not performed to isolate the root cause of engine failure, or if the part is removed or dismantled before our inspection, the warranty will be void.
Our Commitment to Customer Satisfaction
Dedicated Support:Our relationship managers provide all-in-one solutions for customer queries and complaints after order placement.
Warranty Support:Reach out to us at any time during your warranty period for assistance.
Knowledgeable Team:Our experts are always available to answer your questions and troubleshoot any issues.
Pre-installation Guide:Ensure top engine performance by inspecting gaskets, checking seals, and turning the crankshaft before installation.
Transmission Warranty Policies
To ensure the validity of your transmission warranty, it is critical to follow these guidelines:
Mandatory Component Replacement:Install a new filter, pan gasket, and front seal.
Torque Converter Installation:Ensure the torque converter is properly seated.
Cooler and Line Maintenance:Thoroughly flush all coolers and lines of debris before adding new, manufacturer-approved fluid.
External Components:Replace external sensors and computers as needed; these are not covered under the warranty.
Reprogramming Requirements:Certain vehicles require the computer to be reprogrammed after installation.
Error Code Management:Clear existing error codes and provide new codes for any warranty claims.
Inspection Before Return:Transmission must be inspected in the vehicle before Return Authorization is issued.
Manufacturer's Reprogramming:Complete all manufacturer-required reprogramming; failure to do so voids the warranty.
Valve Body/TCM Replacement:In some cases, replacing the valve body or transmission control module (TCM) is necessary.
CVT Transmissions
Proper installation is essential to maintain the warranty for CVT transmissions.
Follow these specific instructions:
Replace the Transmission Controller:This step is mandatory for proper operation.
Access Installation Guidelines:Your mechanic can refer to the manufacturer’s instructions, or you can opt for installation at our service center.
Use OEM Fluid Only:Always use OEM fluid from the dealer. For Nissan CVTs, genuine Nissan fluid is required to avoid voiding the warranty.
Note:Failure to adhere to these requirements will void the warranty. If you have questions or need assistance, contact our support team.
